Refund and Returns Policy
We want you to be completely satisfied with your purchase from EL-BOOGIE BOUTIQUE. If for any reason you are not satisfied, you may return the item(s) for a refund or exchange, subject to the terms and conditions below.
Refunds
If you are not completely satisfied with your purchase, you may return it within [insert number of days] days of receipt for a full refund, minus any shipping and handling charges. To be eligible for a refund, the item(s) must be in their original condition and packaging, with all tags and labels attached. We reserve the right to refuse a refund if the item(s) have been worn, washed, or damaged in any way.
To initiate a refund, please contact our customer service team at [insert contact information here] to obtain a return authorization number. Once you have received your return authorization number, please follow the instructions provided to ship the item(s) back to us. We will process your refund within days of receiving the returned item(s).
Exchanges
If you would like to exchange an item for a different size, color, or style, please contact our customer service to obtain a return authorization number. Once you have received your return authorization number, please follow the instructions provided to ship the item(s) back to us. We will process your exchange within days of receiving the returned item(s).
Please note that we cannot guarantee that the item(s) you wish to exchange will be in stock at the time of your request. If the item(s) you wish to exchange are no longer available, we will issue a refund or store credit in the amount of the purchase price, minus any shipping and handling charges.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team. We will provide you with a return authorization number and instructions on how to return the item(s) to us. Once we receive the damaged or defective item(s), we will send you a replacement or issue a refund, as determined by our customer service team.
Shipping Costs
Shipping and handling charges are non-refundable, except in cases where we have made an error in shipping or the item(s) are damaged or defective. If you are returning an item for a refund, you are responsible for the cost of shipping the item(s) back to us.
Contact Us
If you have any questions or concerns about our refund and returns policy, please contact our customer service team at via call +234 803 700 0366. We are always happy to help!
